Refund Policy — Sweet Her AI

1. Overview

At Sweet Her AI, we want you to be satisfied with your experience. This Refund Policy explains when and how you may request a refund for purchases made through our Service.

As our Service provides digital goods and services (AI-generated conversations, virtual items, and premium features), purchases are generally non-refundable once the digital content has been delivered. However, we understand that issues may arise, and we are committed to resolving them fairly.

2. Eligible Refunds

We will consider a refund in the following circumstances:

Service not delivered — You paid for a subscription or virtual goods but did not receive the corresponding features or content, and we are unable to resolve the issue.
Technical issues — A persistent technical problem prevents you from using a paid feature, and we are unable to fix it within a reasonable timeframe.
Duplicate charges — You were charged more than once for the same purchase due to a processing error.
Unauthorized purchases — A purchase was made on your account without your authorization (subject to verification).

3. Refund Request Timeframe

Refund requests must be submitted within 48 hours of the purchase. Requests made after this period will be reviewed on a case-by-case basis, but we are not obligated to provide a refund for requests made outside this window.

For subscription renewals, you may request a refund within 48 hours of the renewal charge, provided you have not substantially used the Service during the new billing period.

4. Non-Refundable Items

The following are generally not eligible for refunds:

Virtual goods or in-app currency that has been used or consumed
Subscriptions where a substantial portion of the billing period has passed and the Service was available
Purchases where the buyer simply changed their mind after the digital content was delivered
Purchases made through the Telegram Stars platform (these are governed by Telegram's own refund policies)

5. How to Request a Refund

To request a refund, please email us at:

support@sweetherai.com

Please include the following information in your email:

Your username or user ID on the messaging platform
Date of the purchase
Description of what you purchased
Reason for the refund request
Any relevant screenshots or documentation

6. Refund Processing

We will review your refund request and respond within 5 to 10 business days. If your refund is approved:

For Stripe payments, the refund will be returned to your original payment method. Please allow up to 10 business days for the refund to appear on your statement.
For Telegram Stars purchases, refunds are subject to Telegram's policies and processing times.

Upon receiving a refund, the corresponding premium features, virtual goods, or subscription access will be removed from your account.

7. Chargebacks

Before filing a chargeback or dispute with your bank or payment provider, we strongly encourage you to contact us first at support@sweetherai.com. We are committed to resolving issues quickly and fairly, and contacting us directly is typically faster than the chargeback process.

Filing a chargeback without first contacting us may result in suspension of your account pending resolution of the dispute. We will cooperate fully with any payment provider investigation.

8. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

Your premium access will continue until the end of the current billing period.
No further charges will be made after the current period ends.
Cancellation does not entitle you to a refund for the current billing period unless the conditions in Section 2 apply.

9. Australian Consumer Law

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If the Service has a major failure, or cannot be remedied within a reasonable time, you are entitled to a refund under Australian law, regardless of this policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@sweetherai.com