Privacy Policy

1. Introduction

Sweet Her AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our AI character conversation service ("the Service").

Sweet Her AI is operated as a sole trader registered in Australia. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Service, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information Provided Automatically

When you use the Service through a messaging platform, we may collect:

• Messaging platform user ID — Your unique identifier on the messaging platform (e.g., Telegram user ID). We do not collect your phone number or email address through the messaging platform.
• Display name and username — Your public-facing name on the messaging platform, used to personalize your experience.
• Language preference — Your messaging platform language setting, used to serve content in your preferred language.

2.2 Information Generated Through Use

• Chat history — Messages you send to AI characters and the AI-generated responses. This is stored to maintain conversation continuity and improve the Service.
• Usage data — Information about how you interact with the Service, such as which characters you chat with, session times, and features used.

2.3 Payment Information

When you make a purchase, payment processing is handled by our third-party payment providers (Stripe and/or Telegram). We do not directly collect or store your credit card numbers, bank account details, or other financial account information. We receive a transaction record confirming your purchase, including the amount, date, and a payment reference.

3. How We Use Your Information

We use your information for the following purposes:

• Providing the Service — To generate AI responses, maintain conversation history, and deliver features you have requested.
• Account management — To identify your account, manage subscriptions, and process purchases.
• Service improvement — To understand how users interact with the Service and to improve quality, reliability, and user experience.
• Customer support — To respond to your inquiries and resolve issues.
• Safety and compliance — To detect abuse, enforce our Terms of Service, and comply with legal obligations.

We do not use your personal information for targeted advertising. We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services to operate the Service:

• Stripe — For processing credit/debit card payments. Stripe's privacy policy is available at stripe.com/privacy.
• Telegram — As the messaging platform through which the Service is delivered. Telegram's privacy policy is available at telegram.org/privacy.
• AI service providers — We use third-party AI model providers to generate character responses. Your messages are sent to these providers for processing. These providers process messages on our behalf and are bound by data processing agreements.
• Cloud hosting providers — We use cloud infrastructure providers to host our servers and store data.

We require all third-party service providers to handle your data securely and in accordance with applicable privacy laws.

5. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Chat history — Retained while your account is active, to maintain conversation continuity.
• Account information — Retained while your account is active and for a reasonable period after deletion to handle any outstanding matters.
• Payment records — Retained as required by applicable tax and financial record-keeping laws (typically 7 years in Australia).

When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your data — You may request a copy of the personal information we hold about you.
• Correction — You may request that we correct any inaccurate or incomplete personal information.
• Deletion — You may request that we delete your personal information. We will comply unless we are required to retain it by law or have a legitimate business reason to keep it.
• Complain — If you believe your privacy has been breached, you may file a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, please contact us at support@sweetherai.com. We will respond to your request within 30 days.

8. International Data Transfers

Your data may be processed by servers located outside Australia, including in the United States and other countries where our service providers operate. When we transfer data internationally, we take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable Australian privacy laws.

9. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that a user is under 18, we will take steps to delete their information and terminate their access to the Service.

10. Cookies and Tracking

Our website (sweetherai.com) may use essential cookies to maintain basic functionality. We do not use tracking cookies, advertising cookies, or analytics services that track you across other websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Service or by other reasonable means. The "Last updated" date at the top indicates when the policy was most recently revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@sweetherai.com

You may also contact the Office of the Australian Information Commissioner (OAIC) if you have concerns about how we handle your personal information:

Website: oaic.gov.au
Phone: 1300 363 992